{
  "service": "support-rag",
  "release": "support-rag@2.0.0",
  "owner": "ai-platform",
  "slo": {
    "latency_p95_ms": 4200,
    "availability": 0.995,
    "contract_fail_rate_max": 0.006
  },
  "observability": {
    "required_attributes": ["trace_id", "run_id", "task", "model_id"],
    "dashboards": ["runtime"],
    "alerts": ["slo_burn_rate"]
  },
  "rollback": {
    "last_known_good": "support-rag@1.9.3"
  },
  "evalops": {
    "datasets": ["golden"],
    "release_gate": "ops/ai/release_gate.py"
  },
  "incident": {
    "runbook": "ops/ai/runbook_ai_service.md",
    "oncall": "ai-platform-oncall"
  },
  "continuity": {
    "rto_minutes": 30
  },
  "handoff": {
    "queues": ["support_n2"]
  }
}