{
  "service": "support-rag",
  "release": "support-rag@2.0.0",
  "owner": "equipo-ia",
  "slo": {
    "latency_p95_ms": 4200,
    "availability": 0.995,
    "contract_fail_rate_max": 0.006,
    "cost_p95_eur": 0.035,
    "review_queue_age_p95_minutes": 30
  },
  "rollback": {
    "last_known_good": "support-rag@1.8.0",
    "rollback_command": "feature_flags set support_rag_v2 candidate_weight=0",
    "rollback_tested_at": "2026-06-07T09:30:00Z",
    "max_rollback_minutes": 10
  },
  "evalops": {
    "datasets": [
      "golden",
      "regression",
      "production_sample",
      "continuity_regression"
    ],
    "release_gate": "ops/ai/release_gate.py",
    "baseline_release": "support-rag@1.8.0",
    "candidate_release": "support-rag@2.0.0"
  },
  "incident": {
    "runbook": "runbook_ai_service.md",
    "oncall": "equipo-ia",
    "severity_matrix": "ops/ai/severity_matrix.yaml",
    "update_cadence_minutes": 15
  }
}